Videl 84" Luxe Legacy BBQ Island with Gran Fuego 36" 4-Burner Grill

Videl USA

VG-84ICST-LUXE-LP

$7,913.00

Shipping

Shipping & Delivery Policy

Thank you for shopping with Popular Patios. This policy explains our shipping coverage, estimated delivery times, freight delivery procedures, and what to do if an issue arises.

For return eligibility and refund details, please also review our Return & Refund Policy.

Free Standard Shipping

We offer free standard shipping within the 48 contiguous United States. Smaller items generally ship by UPS, FedEx, or USPS. Oversized items ship by freight with curbside delivery.

Orders may ship directly from our suppliers. We select the shipping method and carrier based on the products ordered and the delivery destination.

Order Cutoff and Estimated Delivery

Our order cutoff is 2:00 PM Pacific Time, Monday through Friday. Orders placed before the cutoff begin processing the same business day. Orders placed after the cutoff, on weekends, or on holidays begin processing the next business day.

Our standard estimated delivery window is 6–14 business days, including processing and transit time. Business days are Monday through Friday, excluding holidays.

Delivery dates are estimates rather than guarantees. Supplier availability, weather, carrier schedules, and other delays may affect delivery. If we learn that your order will be delayed, we will contact you with an updated estimate.

Once your order ships, we will provide the available tracking information and applicable delivery instructions.

Address Restrictions and Exceptional Delivery Arrangements

Occasionally, a freight carrier identifies an address-specific access or delivery restriction that requires an alternative arrangement. Examples include narrow or winding roads, limited truck access, or locations where a delivery vehicle cannot safely maneuver.

If this happens, we will contact you to explain the available options and any additional cost. You may choose to pay the difference or cancel your order. We will not charge additional shipping costs without your agreement.

Please tell us about any known delivery restrictions when placing your order. This helps us coordinate suitable delivery arrangements with the carrier.

Freight and Curbside Delivery

Standard freight delivery is curbside only. The driver does not move your order into your home, garage, backyard, or its final installation location.

Freight shipments may arrive on pallets and can be heavy. Please arrange suitable assistance or equipment to move and unpack your order safely.

White-glove service, placement, assembly, and installation are not included in free standard shipping. Additional delivery services are subject to availability and must be arranged and priced separately.

Scheduling and Receiving Your Shipment

Delivery procedures vary by supplier and carrier. Some carriers contact you to arrange an appointment and require someone to be present to sign. Others provide tracking and an estimated delivery date without an appointment.

Follow the instructions provided with your shipping confirmation. If an appointment or signature is required, please ensure someone is available to receive the shipment.

Provide an accurate shipping address and a working phone number at checkout so we or the carrier can contact you.

For additional preparation information, see our Freight Delivery Guide and Freight Delivery Checklist.

Inspecting Your Delivery

Inspect the packaging and shipment as soon as it arrives. When a delivery receipt is provided, note any visible damage or missing packages before signing, and take clear photographs of the packaging and affected items.

Follow the supplier’s and carrier’s delivery instructions concerning acceptance or refusal of damaged freight. If you are unsure what to do, contact us promptly.

Unpack and inspect all items carefully. Smaller parts or accessories may be packed inside larger items or in separate packages.

Shipping Damage, Incorrect Products, or Missing Items

Contact us promptly at info@popularpatios.com if your shipment is damaged, incorrect, or missing items. Include your order number, a description of the issue, and photographs where applicable.

Damage-reporting deadlines and claim procedures vary by supplier and carrier. We provide the applicable instructions when your order ships. Please review those instructions and report issues as soon as you discover them.

We work with you and the supplier or carrier to determine the appropriate resolution for each case. Shipping-damage and order-error claims are handled separately from change-of-mind returns.

Incorrect Addresses, Missed Appointments, and Refused Deliveries

Please review your delivery details carefully before placing your order.

If an order is returned because the address you supplied was incorrect, you are responsible for the outbound and return shipping charges.

If you decline a delivery for a change-of-mind reason, or fail to arrange or attend a required delivery appointment and the shipment is returned, the applicable return freight and carrier charges are your responsibility. We do not charge a restocking fee.

Carrier access restrictions are handled under Address Restrictions and Exceptional Delivery Arrangements above. Shipping damage is handled under Shipping Damage, Incorrect Products, or Missing Items.

Delivery Address Changes

Contact us as soon as possible if you need to change your shipping address. Changes may not be possible once an order is in transit.

Carrier re-routing fees may apply to address changes after shipment. We will explain any available options and associated charges before you approve a change.

Change-of-Mind Returns

To request a change-of-mind return, contact info@popularpatios.com within 30 days after delivery for return authorization and instructions.

Customers are responsible for return shipping costs for change-of-mind returns. We do not charge a restocking fee. Do not send products back without receiving return authorization.

Please review our Return & Refund Policy for eligibility, conditions, and refund processing details.

Alaska, Hawaii, and Puerto Rico

Free standard shipping does not apply to Alaska, Hawaii, or Puerto Rico. Shipping availability and costs require an individual quote.

Please contact info@popularpatios.com before ordering so we can confirm whether delivery is available and provide the applicable shipping cost.

APO/FPO Addresses

Shipping to APO/FPO addresses depends on the product and applicable USPS size, weight, and content restrictions. Please contact us before ordering to confirm availability and any shipping charges.

Shipping to Canada

Some of our brands can ship to Canada for an additional charge. Contact info@popularpatios.com before ordering to confirm availability and request a shipping quote.

Customers are responsible for applicable duties, taxes, and import charges.

For brands that cannot ship directly to Canada, delivery to a US-based freight forwarder may be possible. Please contact us and your chosen freight forwarder before ordering to confirm the arrangements. You are responsible for coordinating and paying for onward delivery and applicable import charges.

Delays or Delivery Problems

If tracking indicates a delay, the carrier misses an appointment, or you encounter another delivery problem, contact us. We will work with the supplier or carrier to help clarify the shipment’s status and available next steps.